Help

Support

We're here to help.

If you have questions, feedback, or need assistance related to EmberMate, please reach out using one of the options below. We read every email.

For common questions about how EmberMate works, see the FAQ.

General & Technical Support

For help using the app, troubleshooting, or general questions:
Email: support@ysorallc.com

Partnership or Product Inquiries

For partnership, advisory, or media questions:
Email: support@ysorallc.com

Response time

We typically respond within 2–3 business days. Ysora is a small studio, and every email is read and answered by a human.

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